Word of Mouth with Dentist

Well, how do word of mouth spread? When do people want to talk to others about their dentist?

When people are surprised, they are overwhelmed by the common sense they have been thinking, and they want to tell others about their feelings. Therefore, word-of-mouth communication does not spread easily just by talking about common sense and treating it as a matter of course. For word-of-mouth to spread, interesting “surprise” that people want to rumors about is needed.

But that doesn't mean you need to be crazy. If you do that, the patient will not come.

A dentist who spreads reviews does not do anything special. The treatment itself is normal, and there are only common sense dentists.

So why do some dentists get word-of-mouth and some don't?

Where is the difference between them?

The difference between a dentist who spreads reviews and a dentist who does not spread is only slight.

The dentists whose word of mouth spreads are only adding a few "spices" of surprise and excitement to patients. The difference is insignificant, but insignificant, but has a significant effect on the management of clinics.

Patients who receive the "spice" of surprise and excitement will want to spread it to others.

Word-of-mouth is a natural phenomenon. It's very important that you do something to spread your reviews, but you shouldn't try to spread them. At the beginning, you need patience to wait for your reputation to spread.

*Return to What is a Reputable Dentist

Attracting Customers

Need to Attract Customers
When the dentist attracts customers, it feels somewhat unnatural. I think dentists have a stronger image of treating patients with tooth ache than collecting and selling customers.
Dental Clinic Location and Job Description
When opening a dental clinic, it is important to determine the main job content according to the location conditions. The need for a dentist depends on whether there is a school around it, near the workplace, lots of restaurants and shops, or in a residential area.
Dental Clinic Naming and Signage
When opening a clinic, decide on a name and put up a sign. The image changes depending on the name and signboard of the clinic, and the patients coming to that clinic also differ. So naming and signage are very important for attracting customers.
Dentist Ad
Advertising costs money. However, if you do not put an advertisement, people will not know and patients will not easily gather. Especially in the first days of opening a business, it is important to provide effective advertising.
Dentist's Neighborhood
Neighborhood is important for dentists. The reputation of the dentist will differ greatly depending on the neighborhood. If the reputation is good, people who hear the rumor come as patients from a distance, and if the reputation worsens, even the neighbors will go to a dentist elsewhere.
Attract Customers by Website
Recently, the number of dentists who make websites is increasing. Some dentists spend a considerable amount of money building their homepages and giving them access to SEOs.

Communication

Waiting Room
Good communication with patients is essential to becoming a reputable dentist. Communication with patients is very important, because if patients feel that you are a dentist who can be trusted and reassured, you will obtain a positive feeling.
First Greeting
When communicating with patients, first impressions are very important. The first greeting to the patient can change the dentist's image entirely. And that image has a great influence on the reputation of the dentist.
Patient's Hope
It is very important to ask the patient's wishes when performing dental treatment. There are many things to check with the patient, such as treatment priorities, treatment times per visit, number and interval of visits, whether anesthesia is needed, and whether treatment is out of insurance coverage.
Informed Consent
Informed consent refers to explaining to a patient the treatment to be started and obtaining their consent. The explanation of the treatment strategy must be made without misunderstanding and without giving the patient unnecessary anxiety.
Patient's Lies and Feelings
Patients sometimes don't say the truth. Also, the patient's memory is not always accurate. It is not good to give the wrong treatment by being confused by the patient's words, and to question and make the patient uncomfortable.
Dentist Common Sense, Patient Insane
There are many things that a dentist considers common sense but a patient does not. Patients may become more and more anxious about what the dentist says carelessly.
When the Treated Tooth Hurts
A tooth that has been treated with tooth decay and that has been overlaid may become sore again. I had a dentist's treatment, but it became painful again, so it was a bit uncomfortable for the patient.

Staff

Staff Hiring and Role Sharing
These days, more and more dentists are outsourcing telephone and reservation services, and opening their own businesses, but the ability to do so alone is limited. In fact, hiring staff will allow you to focus more on your work as a dentist.
Meetings, Opinions and Suggestions
Opening a dental clinic, taking care of the staff and deciding the role, the treatment for the patient begins. The conditions in the patient's mouth and the treatment to be taken vary from person to person, and can be quite difficult, especially when opening a business.
Staff Motivation
Staff who often interact with patients are very important entities that influence the image and likability of clinics. Dental clinics where the staff are working lively naturally have a good reputation in the world, and if the attitude of the staff is not good, patients will not come.
Improve Staff Work
Once you hire staff, you decide on a role and get a job done. At first, assign simple tasks, then after that, assign higher-level tasks. We will try to improve our work little by little.

Care

Distribution of Booklets
To become a reputable dentist, it is very important that you educate your patients and make them feel like you are a reliable dentist. Patient education doesn't mean taking time to teach.
A Little Present
People are happy to get something. Even if it is not a great thing, giving a gift will convey that feeling. That feeling will remain in the heart of the recipient and will make you want to give back someday.
This Day is Closed at the Conference
Medical technology advances year by year. A new treatment method has been proposed at the conference for dental treatment, and new research data has been published. If you continue using the treatment methods taught during your apprenticeship, you will soon become outdated.
Word of Mouth with Dentist
Reviews are so influential that the reputation of a clinic, and thus the sales, can be significantly affected. Especially when we have just opened a business, there are few patients, so we hope that word-of-mouth spreads to help increase the number of patients.