Business, Thought, and Management Articles --- Luxury Brand Strategy --- Service Strategy to Keep You Waiting
For a luxury brand to be luxury, it must also have a thorough service. One of them is a service strategy that makes you wait. When offering luxury goods, it is necessary to let customers wait and take time.
Why keep customers waiting? That's because it is important for the customer to get the product, and to imagine the product in various ways and to increase expectations.
It's different from buying everyday goods and cheap miscellaneous goods. Getting a luxury brand is special. The decision to buy luxury brand products and services is an important event that will be remembered later. It is a very important time for the customer until the product / service arrives.
Customers are thrilled. excited. It is not interesting if the throb and excitement are over in no time. Slowly wait for the product, and finally, the encounter with the long-awaited product is waiting. So we are impressed again, and the customer gets the product with deep satisfaction.
Some people may be frustrated and angry when they wait. Still, those who sell luxury brands should not panic. "Wait. I'll be here." That said, it's necessary to keep it waiting to maintain and improve your brand image.
Getting the pleasure of waiting for customers is one of the roles of luxury brands.
*Return to Luxury Brand Strategy
Reason and Purpose
It is important to clarify the reason and purpose of launching a luxury brand, why and what for. By clarifying the reason and purpose, you can firmly imagine your presence as a luxury brand.
Target Customer Segments
When launching a luxury brand, who should you target? Where do luxury brands need to stimulate consumers and what kind of customer segments need to be “admired”?
Differentiation Strategy
What makes a brand a luxury brand? What is the difference between luxury brands and other ordinary brands? Being called a "luxury brand" should be something different from a normal brand.
Luxury Brand Symbol
Luxury brands must stand apart from other products and services. In order to establish a status as a luxury brand not found in other products and services, consumers need to be able to distinguish and identify them.
Commitment
Luxury brands are particular. People who stick to something and stubbornly protect something will want to cheer. People sympathize with their feelings. If people are satisfied with the commitment, they will recognize the product or service as a luxury.
Advertising Style
Luxury brands also advertise. If you don't advertise, people won't see it, and if people don't know it, you won't sell any goods or services. So even luxury brands have to advertise.
Advertising Media
When high-end brands place ads, they have to be careful when choosing their advertising media. No matter what great product or service you offer, even if you run a full-fledged ad, you can hardly get any effect by using the wrong media.
Word-of-mouth Communication
It's important for businesses, not just luxury brands, to make the most of word-of-mouth. Advertising costs money. If possible, we want to increase sales by attracting customers without spending much on advertising.
Performance and Quality
Speaking of luxury brands, there is an image that they are costly and expensive compared to other general products. Because they have to pay extra for other products, they are expected to have superior performance and quality.
Special Features
Luxury brands have some special features not found in other common products. Special features distinguish the brand from other products. It becomes an image and remains in the mind of the consumer.
Package
When buying a luxury brand, consumers often get lost and think that they have made a big decision after thinking. Because they decided to buy something expensive, they would want a certain amount of satisfaction.
Service Strategy to Keep You Waiting
For a luxury brand to be luxury, it must also have a thorough service. One of them is a service strategy that makes you wait. When offering luxury goods, it is necessary to let customers wait and take time.
Dare to Push
Dare to leave the customer and try to treat it cold. Make a complaint to the customer and even say, "Please don't come." That may seem like something that no ordinary salesperson can do.
To Be Loved for a Long Time
Some brands are short-lived and do not last long, even if they are launched with great effort. On the other hand, some luxury brands have been loved for a long time. Once a brand has started up, we want to be loved for a long time.
