Business Communication
The important things in communication are not to miss any small changes in the other person, to focus on listening rather than speaking, and not to be bound by stereotypes and prejudices.
Poor communication is caused by overlooking slight changes in the other person, not listening to what the other person has to say, or looking at the other person based on assumptions and preconceptions.
If you observe the other party while keeping these three things firmly in mind during meetings, telephone calls, and email exchanges, you will be able to grasp the information of the other party.
Customer service has three important missions. If you can achieve these three missions, you can say that the customer service was successful. Successful salespeople understand the importance of these three missions. Conversely, underperforming salespeople are all about selling products and services, and have no idea of the importance of these missions. That's why I'm in a hurry and failing. What are the three important missions that lead to customer service success? What should I be aware of when serving customers?
Conferences are where the brains of a company come together. It is a place where working people gather to rest and exchange information without doing customer service, production or clerical work. If you don't produce anything and just talk, it's just a waste of labor costs. How can you effectively and efficiently exchange information and make good decisions in meetings? How can meetings be meaningful and productive?
For companies, employee education is an investment in the future. Depending on the method of education, we can also achieve great results in the future. The purpose of corporate education is to nurture “human resources” that contribute to the growth of the company. Companies are required not only to actively educate their employees, but also to work on improving the quality of education itself so that the number of "human resources" that contribute to the growth of the company will increase.
In order to expand our business overseas, we have to communicate with people of different cultures. In some cases, communication may not go well and it may develop into a big problem. Some people shy away from the thought of having to communicate with foreigners. However, international communication is not that difficult. If you keep the basic points of communication down, you will be able to communicate better than you thought. In the era of globalization, having international communication skills will be a great advantage for companies. By all means, let's acquire international communication skills and use them as strengths in global business development.
*Return to Communication Consulting
