February 2023 7th issue: Watch out for poor customer service

The most important thing in business is to be chosen by customers. If customers stop choosing you, your business will falter. The reason why managers must pay the utmost attention to customer service is to remain the preferred choice of customers.
Customers leave after a short period of time. Whether customers stay or leave depends on how the customer is served, the attitude and atmosphere of the store clerk.
In particular, your response to the customer when troubles occur or complaints greatly affects the customer's mood. Poor customer service can lead to not only customers leaving, but also negative publicity about your company.
The important thing is that the management always looks at the customer's point of view and reviews what they are doing.
It is also important to do everything in your power to deal with troubles and complaints, and then reflect on what you have done and make improvements in the future.
There are many industries that have become busy with the end of Corona and are facing serious labor shortages. In such a situation, there will be more than a few companies whose customer service deteriorates. Conversely, if you can take customer service one step further in times like these, you can set yourself apart from other companies. A challenge for many companies is also an opportunity.

*Return to Topics