March 2023: Companies make a difference in troubleshooting

First of all, let's create a system for when trouble occurs. Have you decided who will be in charge when a problem occurs? Do you have a manual for troubleshooting? Do you have a communication tool that can record, communicate, and report problems and their processing status? Who has the final confirmation that the trouble has been resolved and records the results?
After troubleshooting, hold a debriefing meeting and, if necessary, discuss future lessons learned and revisions to the manual.
Hold regular training sessions within your company. By thoroughly informing employees about troubles that are likely to occur on a daily basis and how to deal with them, you can respond smoothly when troubles occur. Daily study sessions are very important so that you don't get flustered when trouble occurs.
A problem can be an opportunity for a company. If you can act quickly and accurately in an emergency situation, you will win the trust of your customers. Of course, it's best not to cause any trouble, but when customers see how seriously they tackle problems, they can increase their favorable impression. If the customer thinks, "You worked hard and diligently," the bond of trust may become even stronger.
Trying to run away when trouble occurs, or making a rude face, will damage the corporate image. If you procrastinate and delay in dealing with the problem, the customer may switch to another company and never come back.
Keep a record of when the problem occurred and how it was dealt with. Trouble-shooting know-how is an important asset for a company. As a company, let's try to improve the level of trouble handling so that we can stably realize quick and accurate trouble handling.

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