TamatsuLab
slide1

Home --- Topics --- April 2024 3rd: Listen well to what people say

April 2024 3rd: Listen well to what people say

Listen carefully to what people have to say. In order to make correct business decisions, it is essential to obtain and appropriately process information. It is no exaggeration to say that a manager's ability is determined by his or her ability to listen to what others have to say. Managers who don't listen to people are incompetent. This is because if you don't listen, you won't get the information. It is also no good to only listen to people who are biased or only listen to information that you like. If you only obtain biased information, you will only be able to make biased management decisions. How to obtain information and how to utilize it in business decisions are important matters that managers must master.

April 2024 3rd: Listen well to what people say

Listening to others is an important skill for managers. Managers must create a system to obtain true and honest information from many people. Let's create an environment where it's easy for people to tell the truth and express their true feelings as much as possible.
Be careful not to receive only biased information. It's not good to only listen to people you like. When those around you know what kind of stories you want to hear, your likes and dislikes, those around you will only tell you information that will make you feel better.
Don't let those around you know about your likes and dislikes. Rather, create an atmosphere in which people around you are more willing to report stories that management would not normally be happy about. The more bad news is, the sooner managers need to know. However, subordinates often delay reporting bad news to management. Managers should praise those who report bad news. Praise people who honestly report their mistakes. Praise your subordinates who come to you for help with what you think is a problem. Then, dig deeper and listen to the story.
Don't be too happy when someone reports good news. People who report only good news are often hiding something.
Don't be satisfied with superficial information; dig deeper and listen. Ask questions and ask questions until you get to the bottom of the problem. Be sure not to overlook the slightest change in the other person's gestures or stammering expressions. Ask questions with the understanding that the other person may be hiding something important.
Foolish managers make business decisions based only on superficial information, biased information, and information they like. In order to obtain essential information, correct information, and honest information, it is important to listen carefully to what others have to say.

*Return to Topics

Return to Top of the Page