April 2025 Part 3: Be close to your customers

Being close to your customers is key in business. Maintaining good relationships with your customers is essential to your business success.
First, get to know your customers well and provide them with the products and services they want at the time they want them. Pay attention to your appearance, greetings, smiles, and polite language to increase customer favorability. In addition, offer positive surprises to regular customers, such as small gifts or special services.
Let's review whether our products, services, and customer hospitality attitudes are close to your customers. If your customers are leaving you, it may be because you are not doing business that is close to your customers.
Sometimes you need to surprise your customers because they may not seem to want anything, but they may actually be looking for excitement.
Get closer to your customers. From time to time, reflect on whether you are running a business that is closer to your customers.

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