Business, Thought, and Management Articles --- Psychology and Business --- Complaint and Customer Psychology
The customer receives goods or services and pays money as a price. Customers who receive products and services are paying money because they are expecting the quality of products or the quality of service.
The customer receives goods or services and pays money as a price. Customers who receive products and services are paying money because they are expecting the quality of products or the quality of service.
Even though they paid the money, if the quality of the product we received is bad or the quality of the service is bad, they will have great discontent. It not only remains to be dissatisfied, but it may cause serious damage to customers in some cases.
However, even though the quality of the product or the quality of the service is not necessarily bad, there are times when the customer feels dissatisfied. What on earth is it the case?
A slight gap of timing, language and misunderstanding of words affects customers feeling dissatisfied and becoming a complaint. Some customers feel neglected or not cared much while salespeople is dealing with other customers. Customers will gradually become dissatisfied by accumulating such feelings.
The poor quality of goods or poor quality of service is only a trigger for the dissatisfaction to come to surface.
It is important for business people to carefully distribute their eyes and mind so that they do not accumulate dissatisfaction in customers minds. In addition, we must pay attention to the customer's feelings so that the situation will not become serious when we receive the complaint.
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Market Research and Psychology
Regardless of large companies or small and medium enterprises, market surveys are usually conducted before selling any products. In order to know what kind of goods to buy or what kind of new product to develop, it is important to listen to the market voice first.
Psychology to Follow the Trend
It seems that the reason why people want to choose fashionable products is that psychology works that they are secured if they buy trendy products. It is important for business to constantly check trendy items, selling items, and show them to customers effectively.
Brand Image
Each products and service, or companies and regions that offer them, forms a unique brand image. The brand image has the effect of impressing consumers with its product or service, causing incentive for purchasing.
Psychology to Become a Fan
For business people, fans are very appreciated. In order to lead a business to success, making fans is indispensable. It is the key to business success to make it easy to increase fans and care for fans.
Psychology of Duty and Humanity
In modern times urbanization progresses, it is said that human relationship has become narrower. So, it is often said that oblivious personality is outdated, but unexpectedly people are moving by duty and personality.
Psychology before Negotiation
Preparation is important for business negotiations. It is no exaggeration to say that the success or failure of the negotiations will be decided by how perfect preparation is made. Most of whether negotiation goes well or not may be decided before negotiations are started.
Psychology during Negotiation
Various things happen during negotiations. Your opponent may move as expected and you may be able to take talks to the development as you've prepared. On the contrary, the negotiation may fall into an unexpected direction.
Psychology after Negotiation
Every time you negotiate, you would feel nervous and tired. Using wisdom, expressing emotions, being impatient, surprised, if such negotiations are managed somehow, you will be relieved. However, in business it is not the end when negotiation is done.
Complaint and Customer Psychology
The customer receives goods or services and pays money as a price. Customers who receive products and services are paying money because they are expecting the quality of products or the quality of service.
How to Handle Complaints
As the business grows, complaints are likely to increase as well. Depending on how to respond to the complaint, it will have a major impact not only on the relationship with people who caused the complaint, but also on the business after that.
Devices not to Cause Complaints
Complaints will arise if you are doing business. It is important to prepare for complaints as they occur, from day to day, and to know how to handle them, but it is also important to devise measures to prevent complaints.
Purpose of Differentiation Strategy
In the business it is said to have USP is important. It is also said that differentiation from other companies will affect success or failure of business. Having USP, differentiating it from other companies has a purpose.
Psychology of Rivals
The existence of rivals is important in business. By competing with rivals you will improve the level of your products and services and you can also adopt a differentiation strategy. In order to survive the competition with rivals, it is very important to read rivalry's psychology.
Team Management
Most of the business is done by organizing the team, not alone. Close communication and management within the team and cooperative teamwork are indispensable for effective team activities.
Fear and Pressure
Business is mostly team activities. In order to develop business favorably in the market, it is necessary to effectively move team members. There are points to keep in managing team members effectively.
