Step up to Patrons

In order to increase sales amount, manage and lead existing customers to come to your shop more often and make them to become your patrons. It is important to create step-up programs that existing customers become patrons.
You already have some relationships with existing customers. They bought from you at lease once. Therefore, they have experience to use your products or received your services. They have some certain image to your shop.
But, the relationship is still fragile the customer bought from you only once or twice. You do not know when they change shop to go.
Do not leave existing customers. It is necessary to educate them to become our patrons.
It depends on your effort and idea how you create the step-up programs.
The point is to prepare and provide "attractions" so that existing customers want to become patrons.
You can prepare gift certificate, coupon, or special gifts for patrons. You can award customers with ranking, medal, or diploma. Differentiated hospitality that creates "sense of superiority" can work. Some shop create events and off meetings to generate solidarity between customers.
If the shop is attractive, customers will come again.
To make existing customers patrons, prepare "attractions" step to suit each customer's "regular level".
If the step-up program works, the shop will be busy with full of patrons.

*Return to Relationship Marketing

Fundamentals of Relationship Creation

Leave riddles
How will customers be interested in you? How can you attract customers? The one idea to keep customers' interests is to leave riddles in customers feelings.
Share Fun Time
This is essential to share "fun time" with customers so as to establish relationships with them. By sharing "fun time", the relationship deepened and strengthened that nobody else can penetrate into.
Make it a Habit
Let customer to make something a habit. For example, let them come to your shop habitually. That's adhere you and customers, and make easier for them to drop money.
Attract People
Customers relationship is not "hide and seek". You are chasing customers, customers are running away. It is hard to chase them if they run away. Think to attract customers.

Creating a Relationship with New Customers

Impact of First Impression
It is important to make your impression powerful so that customers remember you so as to make better relationships with customers. It is important that you make your impact of first impression as strong as you can.
Ask Their Interests
You can not know about anyone who have not met before. What is his/her thought? What does he/she do? What kind of experiences does he/she have? Even you see him/her for a first look, you would never know.
Stop Talking in the Middle
There is in tip you should remember when talking with new and potential customers. That is, do not talk everything of your story. You should stop talking in the middle of the story to the new people.
Be Cold
It is not easy to master how to deal with new customers. If you talk to them aggressively, they would be surprised and feel like to running away. But you do not talk to them at all, they might feel unpleasant and go away.

Deepen Relationships

Customer Satisfaction
It is beneficial to research and monitor customer satisfaction continuously with existing customer. You can feedback products, services, and customer treatment by monitoring how much customers are satisfied and dissatisfied with us.
Write Letters
If you leave existing customer, they disappear before you know it. But you can't contact them too frequently. To maintain good relationship, it is necessary to contact in a certain interval. How about writing letters to customers in every season?
Step up to Patrons
In order to increase sales amount, manage and lead existing customers to come to your shop more often and make them to become your patrons. It is important to create step-up programs that existing customers become patrons.
Interest of Customers
Customers who visited you shop and bought once or more are important people. They are not stable. You do not know they would come to your shop tomorrow. Some of them might be bored of your shop and go elsewhere.

Creating a Relationship with Regular Customers

Territory of Patron
For patrons your shop is not just a place to buy goods. It is so to say their territory. Your shop is necessary for them, their home to return, and the place to relax and feel ease.
Fan Club
The patrons are the fans of your shop. People become patrons not just because they like the goods or services, but they love atmosphere of the shop, time spending the place, and staff's attitudes.