Regarding the Response to the New Coronavirus and the Future of Business --- Future of Business --- Become Irreplaceable
It is still unknown how much the spread of the new coronavirus will affect the economy. At least it's clear that it's going to be a very tough race for survival. In order to survive as a company, we must now become an irreplaceable presence for our customers and society.
Is your company indispensable to your customers? "Are you the most important person to your customers, so that there is no substitute for them?"
If not, you never know when your customers will leave you. It is not uncommon for even customers who have been doing business with us normally to suddenly become ruthless and cut off their business partners when the future becomes unpredictable.
It's too late to panic after being cut off by the customer. It's no longer used by customers, so they can't deal with it.
What customers cut off is business partners that are not so important and there are many alternatives. A bad company is not indispensable to customers, so it will be cut off.
What should we do to become an irreplaceable presence for our customers?
However, it will not be enough to just sell ordinary products or do commissioned work. In order for our customers to think that we have only one business partner, and to have them recognize us as an important business partner, we must provide products and services that differ from others in quality, increase customer favor and satisfaction, and improve customer satisfaction. It is important to be recognized as a friend who understands more than anyone else.
Always provide high-quality products and services to increase customer favor and satisfaction. Then, from there, let's go one step further and build trust so that the customer will think of us as a partner who understands them better than anyone else. In this era of survival, let us continue to make constant efforts to "become an irreplaceable presence" for our customers.
